Extensive interviews, videos, reading, field studies with the generous help of Phil Kragnes, Coordinator for the Disability Student Services Department Technology Accommodations Program.
Used for internal auditing, designer training, and training outreach (other departments, students, other campuses, and businesses)
Training protocol that was used by Target, presented at local UPA, and international conference
Additionally partnered with PeopleSoft to make their product more accessible. Story of empathic design.