A brief summary of my work history is below.
You can also view my full résumé as a PDF.
My goal is to help organizations, businesses, communities, and people connect by way of positive interactive experiences. I am passionate about making users’ lives better through great universal design.
I enjoy working as an individual contributor in a team and leading through mentorship, teaching, and occasional short management stints. My management style is servant leadership.
Direct and mentor a team of six UX designers.
Coordinate the buyer experience design strategy with 12+ other teams, including brand, content, individual product marketing teams, customer advocates, growth, commerce, research, analysis, and experimentation.
Advocate for inclusion of qualitative user data and research throughout our strategy and design process.
Run usability testing on usertesting.com for our buyer experience and brand teams.
Collaborated with other designers on cross-Web property navigation strategy, the web pattern library, and buyer journey templates.
Designed flows and responsive page layouts for various design projects.
Designed the user flows and experience models for mobile, tablet, and desktop interfaces, working in interdisciplinary teams.
Wireframes, interactive prototypes, sketches, user flows, storyboards, and/or whatever communicated the ideas best.
Scenario-based user testing, surveys, card sorts, heuristic evaluation, and accessibility audits.
User experience track lead on two multi-million dollar contracts.
Brands included Vail, PG&E, Avnet, United Healthcare, Lululemon, Target, Vision Service Provider (VSP), and Eddie Bauer.
Designed Web sites for a range of small business and non-profit clients, for-payment and volunteer, including Wordpress modifications, an interactive storytelling map, and a mobile justice app.
Managed and prioritized tasks for nine mostly telecommuting design and development team members.
Regularly met with stakeholder board of representatives and user groups to collect, manage, and prioritize enhancements and bug fixes.
Documented interface requirements.
Team consistently met development and bug fixing milestones and deadlines on time with quality work.
Designed for highly interactive and complex enterprise-level Web applications.
Projects included an online portfolio and curriculum management system, an online graduation planner, online registration, financial aid utilities, and grants management.
Created and presented prototypes (paper, interactive HTML mockups, site maps, wireframes, etc.) and task flowcharts.
Collected usability feedback through user interviews, research, and usability evaluations.
Worked with teammates to troubleshoot bugs and usability issues.
Led 30+ academic units and organizations through user-centered design research and evaluation.
Scenario-based evaluations, focus groups, one-on-one interviews of users, eye-tracking, field studies, heuristic evaluations, surveys, etc. Lightweight or heavy-weight, in our state-of-the-art lab, in conference rooms, in cubicles, or wherever it needed to be done.
Developed an accessibility auditing protocol and designer training tutorials based on empathic understanding of accessible design requirements. This protocol and training was also adopted by other local organizations and businesses including one of the top 5 discount retailers in the U.S.
Co-led an accessible design full-day tutorial at the 2005 International Usability Professionals Association (UPA) conference in Montréal.
Sat on the University of Minnesota Faculty Senate Committee on Disability Issues.
Led organization through Web site re-design process.
Implemented the site design, architecture, and back-end.
Created a content management system that enforced design consistency and allowed staff to contribute content without coding.
Reported Web server statistics and trends.